Warranty
- We guarantee that our jewelry is authentic and genuine.- We guarantee a 14-day trial period if you are not satisfied with our products.
- We guarantee a safe shopping experience for you, and for your financial information. Please refer to our Privacy Policy page for more information.
We care for our customers, and their shopping experience. We strive to provide the highest quality service, the best return policy and warranty for our fine jewelry. Our Customer Service department features highly trained individuals who are there to help if any problems do occur. Please refer to our Warranty, Privacy Policy and Return Policy pages for specific information on warranty, returns, and the privacy of your shopping experience. Please do not hesitate and give us a call or send us an email if you have any questions or concerns regarding our products, our service or our website. If you feel that information on our website is misrepresented We try our best to provide you with the best possible pictures of our jewelry, but there may be size or color difference because of different monitors and computers.
Fine Jewelry Limited 90-day Warranty
All jewelry purchased from us is covered by warranty for 90-days against manufacturing defects (based upon our inspection). All jewelry is genuine and authentic. It is made from platinum, 14k or 10k gold and sterling silver. All weights, and sizes and other item specifications listed on the website are approximate unless otherwise noted. In case of a manufacturing defect, we will exchange the item for a new one within 90 days of the purchase. 3 rd party repair or any modification of the item voids the warranty. Examples of manufacturing defects would be the following: a broken lobster clamp, or a chain with an open link. Obvious damage to the chain such as pulling and ripping is not a manufacturing defect and will not be covered. WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
To obtain Warranty Service, you must obtain a Return Merchandise Authorization (RMA) number and follow the return instructions.
Watch Warranty
Warranty for our watches is provided by the manufacturer. All warranty claims must be done directly to the manufacturer. We will not accept returns or exchanges on watches after the 14-day return policy and will not accept returns with any defects. Return policy fully applies to any watch returns. WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Please contact the watch manufacturer for further warranty instructions.
Return Policy
We accept returns and exchanges within 14 days of receipt. Returned items must be in new/unused condition and include all original paper work. If applicable, all security tags and labels must also be intact. Refunds will be issued in the original form of payment. Items not returned within 14 days of receipt will be eligible for exchange only.
An RMA (Returned Merchandise Authorization) number must be obtained prior to sending items back. The RMA number authorizes the initiates the return process. Unauthorized items without an RMA number may be returned to the sender with additional fees required. Please contact our Customer Service Department for this information. If you are unable to contact us by phone regarding a return, please write to shopjewelry@gmail.com
Please note: An RMA number is not a guarantee of refund or a reflection of any other information, and will expire within five (5) days of the issue date. Please be sure all returned items are postmarked within this period.
In the event that your item arrives damaged or defective, please contact our Customer Service Department immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier.
All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. Additionally, all applicable security tags and labels are present. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use.
Please note: All returned items are subject to a 10% re-stocking fee, which will be deducted from the refund. Additionally, any applicable shipping costs are also non-refundable unless the item arrived damaged, or an incorrect item was received due to shipper error. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs.
Items that that have been engraved or re-sized (even by us), or modified in any way cannot be returned.
Special orders are also non-returnable.
Return Instructions:
Please note: We are not responsible for returned items lost in transit, damaged upon arrival, or that were not sent in accordance to the information provided by our Customer Service Department. Please follow all instructions as given to ensure your package arrives at our location.
Once an item is received, please allow 1 - 2 days for your return to be processed.
All credits issued will take 3 - 5 business days from the return processing date to appear on your statement.
Final note: By submitting an order you agree to the terms and conditions outlined in our Return Policy.
