Warranty

- We guarantee that our jewelry is authentic and genuine.
- We guarantee a 14-day trial period if you are not satisfied with our products.
- We guarantee a safe shopping experience for you, and for your financial information. Please refer to our Privacy Policy page for more information.

We care for our customers, and their shopping experience. We strive to provide the highest quality service, the best return policy and warranty for our fine jewelry. Our Customer Service department features highly trained individuals who are there to help if any problems do occur. Please refer to our Warranty, Privacy Policy and Return Policy pages for specific information on warranty, returns, and the privacy of your shopping experience. Please do not hesitate and give us a call or send us an email if you have any questions or concerns regarding our products, our service or our website. If you feel that information on our website is misrepresented We try our best to provide you with the best possible pictures of our jewelry, but there may be size or color difference because of different monitors and computers.

Fine Jewelry Limited 90-day Warranty

All jewelry purchased from us is covered by warranty for 90-days against manufacturing defects (based upon our inspection). All jewelry is genuine and authentic. It is made from platinum, 14k or 10k gold and sterling silver. All weights, and sizes and other item specifications listed on the website are approximate unless otherwise noted. In case of a manufacturing defect, we will exchange the item for a new one within 90 days of the purchase. 3 rd party repair or any modification of the item voids the warranty. Examples of manufacturing defects would be the following: a broken lobster clamp, or a chain with an open link. Obvious damage to the chain such as pulling and ripping is not a manufacturing defect and will not be covered. WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

To obtain Warranty Service, you must obtain a Return Merchandise Authorization (RMA) number and follow the return instructions.

Watch Warranty

Warranty for our watches is provided by the manufacturer. All warranty claims must be done directly to the manufacturer. We will not accept returns or exchanges on watches after the 14-day return policy and will not accept returns with any defects. Return policy fully applies to any watch returns. WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

Please contact the watch manufacturer for further warranty instructions.

Return Policy

Our return policy is crafted to the customer's needs! We accept returns and exchanges within 14 days of the receipt of your order. Returned items must be in New and Unused condition with all the paper work included and security tag intact. Refunds will be in the original form of payment.

If you have received a damaged item, please give our Customer Service a call as soon as you find out. Do not accept packages that show extensive damage. If the item(s) were damaged during shipping, all insurance claims will be done through the carrier.

You must obtain a Return Merchandise Authorization (RMA) Number from us before returning or exchanging the merchandise. No returns will be accepted or processed without a RMA number. Please contact our Customer Support Representative to obtain a RMA number.

All returned merchandise is subject to inspection for scratches, signs of wear, etc. New and Unused condition means that the item was not used, there are no signs of wear, scratches or marks, the security tag is intact, and all the paperwork pertaining to the item is in the same condition as it was shipped in. We cannot accept any items that have any indication of use.

If more then 1 of the same item is returned 12% restocking fee will be charged per item. Engraved, modified or resized (even by us) items are not returnable. Shipping charges and all the other fees associated with the order are not refundable unless the item was damaged, or a wrong item was received. Special orders are not refundable.

All item specifications including weight and size are approximate. We try our best to provide you with the best possible pictures of our jewelry, but there may be size or color difference because of different monitors and computers.

Instructions for returns:

Meet all the requirements for the return. Call our Customer Support to obtain a Return Merchandise Authorization (RMA) Number Pack the item you are trying to return the same way it was packaged when you received it. For the shipping label, use our address on the invoice, or call our Customer Support. Please address it to the "Returns Department" and include the RMA number on the shipping label. Items can be shipped by any carrier, but a tracking number and signature on delivery is required. Insure the package that you're returning. We are not responsible for shipping damage.

Return Process:

Once we receive the returned item(s) and accept them according to the RMA number, the items will be forwarded to inspection where the items will be checked for scratches, marks, security tags, and paperwork. If everything is in order, the return payment or exchange will be processed in the next few days. We will not accept items that are uninsured, require no signature or are packaged improperly.

We are not responsible for the merchandise that is not received by us or doesn't meet the return requirements.